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Terms and Conditions of the keno-energy.com website

08.09.2025
  1. GENERAL PROVISIONS
    1. Website Administrator
      The Administrator of the website at: www.keno-energy.com is KENO Sp. z o.o. with its registered office in Gliwice, at the address: ul. Ignacego Daszyńskiego 609, 44-151 Gliwice, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Gliwice, 10th Commercial Division of the National Court Register, under KRS number: 0000688578, holding tax identification number NIP: 6312671983, industry identification number REGON: 367870863, with a share capital of PLN 200,000.00.
    2. Purpose of the Website
      The purpose of the Website is to enable the Administrator to present its commercial catalog, as well as to enable the Administrator’s potential customers to obtain information about products and to use services related to renewable energy sources, including photovoltaic systems and mounting structures, as well as to indicate methods of contacting the Administrator.
    3. Website Users
      The Website may be used by all persons with access to the Internet, on the terms set out in these Terms and Conditions.
    4. Acceptance and Availability of the Terms and Conditions
      Acceptance of these Terms and Conditions takes place implicitly upon the user starting to use the Website. The Administrator makes efforts to ensure that the content of these Terms and Conditions is available for inspection from the Website level throughout the entire period of its availability, and that the content of the Terms and Conditions available on the Website is up to date.
  2. DEFINITIONS
    1. General Rule of Interpretation
      Terms used in these Terms and Conditions shall be given meaning in accordance with the general rules of the Polish language, with the exception of terms defined in point 2 of this chapter written with a capital letter, which are given the meaning indicated therein.
    2. Explanation of Terms
      1. Website – the website owned and administered by the Administrator, available at: www.keno-energy.com.
      2. Administrator – the administrator of the Website, i.e., the entity indicated in Chapter I, point 1 of these Terms and Conditions.
      3. AI Chat – the AI-powered chat integrated with the Website.
      4. General Terms and Conditions of Sale – General Terms and Conditions of Sale and Provision of Services – a document made available by the Administrator, among others, on the Website, specifying the basic rules for the sale of goods and services offered by the Administrator.
  3. SCOPE OF SERVICES AND FUNCTIONS OF THE WEBSITE
    1. Product and Service Catalog
      The Website contains the Administrator’s commercial catalog, in particular containing information on the products and services offered by the Administrator. The information contained on the Website does not constitute an offer of the Administrator within the meaning of Art. 66 § 1 of the Civil Code.
    2. Placing Orders
      Orders for products offered by the Administrator may be placed exclusively through a dedicated B2B platform after prior registration and positive verification. The rules for using the B2B platform and placing orders are specified in the General Terms and Conditions of Sale, which the Administrator leaves for inspection on the Website. Thus, the Administrator indicates that these Terms and Conditions do not determine either the rules of using the B2B platform or the rules of placing orders.
    3. Contact Forms
      1. The Administrator has placed contact forms on the Website enabling the user to contact the Administrator in specific matters, in particular related to the products or services offered by the Administrator.
      2. Some forms available on the Website may be used by the User to submit declarations of intent leading to the conclusion of an agreement with the Administrator, in particular to register for participation in training, webinars, or other services offered by the Administrator.
      3. Each form, the completion and submission of which will result in the conclusion of an agreement or the submission of an offer to conclude it by the user, will be clearly marked. Directly next to such a form, the Administrator will provide information about:
        1. the main features of the service (e.g., topic and scope of training),
        2. the total price or remuneration for the service,
        3. the deadline and method of performing the service,
        4. the possible necessity of accepting separate terms and conditions for the provision of a given service.
    4. AI Chat API
      1. The Administrator indicates that they are not the provider of the AI Chat service. The AI Chat service is based on technology provided by the following entities:
        1. OpenAI Ireland Ltd, a company registered in the Republic of Ireland, with its registered office at 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland, registration number 737350;
        2. OpenAI, L.L.C., a company with its registered office in Delaware, at 1455 3rd Street, San Francisco, CA 94158, United States, identification number 7063675.
      2. The User acknowledges that the interaction within the AI Chat is not conducted with a human, but with an automated artificial intelligence system. The answers received by the AI Chat system are the result of artificial intelligence reasoning based on advanced language models, and therefore are not the result of human reasoning, in particular of a specialist in the field to which the query entered into the AI Chat relates.
      3. Due to the rules for using services provided by the entities specified in lit. a/ established by the entities specified therein, the user is prohibited from directing queries (prompts) to the AI Chat that aim to generate or relate to:
        1. content violating applicable laws,
        2. content violating third-party rights,
        3. content of a sexual nature, including pornography,
        4. content glorifying mental disorders, eating disorders, self-harm, and suicide,
        5. hate speech, harassing, discriminatory, or violence-inciting content against any person or group,
        6. content associated with a high risk of physical harm, in particular concerning the promotion of dangerous substances, creation of weapons, or terrorist activities,
        7. activities bearing the hallmarks of fraud (scams), generating spam, or malicious software (malware),
        8. attempts to generate content in the nature of financial advice, credit scoring, creditworthiness assessment, credit decisions, employment decisions, as well as educational services, in particular those constituting automated decision-making in these fields,
        9. unauthorized medical advice,
        10. activities aimed at violating the privacy of third parties, including tracking, monitoring, or identifying them.
      4. Regardless of the rules indicated in lit. c/, it is prohibited to use the AI Chat:
        1. for the purpose of reverse engineering or developing competitive artificial intelligence models relative to the solutions provided by the entities indicated in lit. a/,
        2. disrupting or interrupting the provision of artificial intelligence services by the entities indicated in lit. a/,
        3. otherwise violating the interests of the entities indicated in lit. a/, in particular bypassing usage limits specified by these entities, rotating API keys without the consent of those entities or to their detriment, configuring the services of these entities in an unauthorized manner.
      5. AI Chat is available exclusively to adults, and to minors who have reached the age of 13 – only with the consent of their parents or legal guardians.
      6. It is prohibited to introduce confidential content, personal data, or other information into the conversation with the AI Chat, the disclosure of which may violate the rights or interests of the user, the Administrator, or third parties.
      7. The user bears full responsibility for the compliance with the law and these Terms and Conditions of the content introduced by them into the AI Chat.
      8. The User declares that they hold all rights to the content of queries (prompts) introduced by them into the AI Chat and that they do not infringe the rights of third parties. All rights to the content generated by the AI Chat in response to the user’s queries, to the extent that they do not constitute works within the meaning of copyright law, belong to the User for further use at their own risk.
  4. PERSONAL DATA PROCESSING
    1. Privacy Policy
      Full information on the processing of personal data by the Administrator is included in the Privacy Policy document made available on the Website.
    2. Cookies
      /information about cookies to be completed/
  5. LIABILITY OF THE ADMINISTRATOR
    1. Liability for the Functioning of the Website
      The Administrator exercises due diligence to ensure the correct and uninterrupted functioning of the Website. Due to technical conditions, the Administrator does not guarantee the uninterrupted and error-free operation of the Website. The Administrator reserves the right to temporary interruptions in access to the Website, in particular in the event of the need to conduct maintenance or modernization work, or in connection with failures of the ICT system. Whenever possible, the Administrator will inform about planned technical breaks in advance on the Website.
    2. Limitation of the Administrator’s Liability
      1. interruptions in the functioning of the Website or loss of data resulting from force majeure, equipment failure, or unauthorized interference of third parties for which the Administrator is not at fault;
      2. damages resulting from the incorrect use of the Website by the user, including damages caused by malicious software (malware) originating from the user’s devices;
      3. technical problems on the user’s side, in particular related to the quality of the Internet connection, hardware, or software.
    3. Content Posted on the Website, Including That Based on Artificial Intelligence
      All content posted on the Website, including materials, articles, and answers generated by the AI Chat, is for informational and illustrative purposes only. They do not constitute legal, business, financial, or any other form of professional advice, nor are they a binding offer within the meaning of Art. 66 § 1 of the Civil Code. The Administrator indicates that answers generated by the AI Chat are created by an algorithm and may be incomplete, inaccurate, or outdated. The Administrator is not the provider of the IT solutions and algorithms used by the AI Chat. The user bears responsibility for any decisions (including business, investment, or personal decisions) made on the basis of information obtained through the Website, including answers from the AI Chat. The Administrator recommends that all such information be independently verified and consulted with appropriate specialists or experts in the given field.
    4. Liability for AI Chat
      The Administrator informs that the AI Chat service is provided by an external provider, indicated in these Terms and Conditions, and therefore the Administrator is not its author nor does the Administrator provide a separate guarantee for its operation. The Administrator, acting with due diligence, will make efforts to ensure its correct functioning; however, the Administrator cannot guarantee full and uninterrupted reliability, availability, or accuracy of the AI Chat service, as its operation depends on the systems of the external provider.
  6. CONTACT AND COMPLAINTS
    1. Contact Details
      Any questions regarding the Terms and Conditions and the operation of the Website should be directed to the e-mail address: biuro@keno-energy.com or by phone at +48 32 341 71 71.
    2. Complaint Procedure
      1. The user has the right to submit a complaint regarding the operation and functioning of the Website, including services provided through it by electronic means.
      2. Complaints should be submitted electronically to the Administrator’s e-mail address: biuro@keno-energy.com .
      3. In the complaint submission, it is recommended to provide the following information to facilitate and accelerate the process of its consideration:
        1. name and surname or company name of the claimant,
        2. contact e-mail address,
        3. as detailed description of the problem or irregularity as possible,
        4. possible screenshots illustrating the problem.
      4. The Administrator will consider the complaint within 14 (fourteen) days from the date of its receipt.
      5. The response to the complaint will be sent to the user’s e-mail address from which the submission was sent, or to another address indicated by the user.
  7. FINAL PROVISIONS
    1. Amendments to the Terms and Conditions
      The Administrator reserves the right to amend these Terms and Conditions at any time. Amendments will be published on the Website and enter into force 14 days after the date of their publication. The publication date of the Terms and Conditions is indicated in the header of this document.
    2. Governing Law
      These Terms and Conditions shall be governed by Polish law.