General questions

Who is KENO and what does it do?

Jwe are jhe z najor dystistributors rsolutions RES in Phe country. Dost provide komplex systems fotvoltaic, magazines energy, konstructions montage oonce nmodern technologies wsupportive installations PV.

Do you work only with installation companies or also with individual customers?

Our offer is aimed primarily at installation companies, distributors and B2B customers. Individual customers can use the services of our installation partners.

What is the process of investment implementation?

We start with a needs analysis and technical audit. We then select the appropriate products, carry out delivery, and, if necessary, support the installation and commissioning process.

What are the benefits of working with KENO?

We offer wide product availability, efficient logistics, technical and service support, and a state-of-the-art B2B platform that facilitates ordering and project management.

Do you help in selecting the right PV system?

Yes. Our specialists advise on the selection of panels, inverters, structures and accessories, matching solutions to the specifics of the investment.

Products and technologies

What brands and solutions does KENO offer?

W offer we have products reputable manufacturers panels, inverters, warehouses energies i structures assembly. We provide exclusively verified solutions o high quality i durability.

Are the products certified and compliant?

Yes. All devices w our offer meet European standards quality, safety i efficiency.

What are the differences between monocrystalline and polycrystalline panels?

Panels monocrystalline characterize get higher efficiency i better aesthetics, while polycrystalline are solution economic w for less demanding installations.

Do you offer energy storage and hybrid systems?

Yes, we provide modern magazines energy, which cooperate z installations PV, and solutions hybrid enhancing independence energetic.

How does the monitoring of a photovoltaic installation work?

Thanks to dedicated applications possible is tracking work installations w during real, control production energies i quick detection possible irregularities.

B2B Platform

What is the KENO B2B platform?

It’s modern online system for our partners business, enabling quick submission of orders, checking availability products, preview invoices i stories shopping.

How to access the platform?

Just set up account as company installation or distributor i obtain individual data logins from our department commercial.

Is the current availability of products visible on the platform?

Yes. States stock updated are w time real, which facilitates planning investments i orders.

Can I track the status of my order?

Yes. Platform enables preview stage implementation orders – from acceptance, via preparation of for shipping, until up to delivery.

Is it possible to invoice and download documents online?

Yes. In platform find all invoices, documents WZ and history orders w one site.

Does the platform integrate with installer systems?

Yes. We offer possibility integration z selected systems ERP/CRM to facilitate processes sales i logistical.

Orders and deliveries

How do I place an order?

Most conveniently via our platform B2B, available 24/7. Ordering can also file By phone or via email.

Are purchases made exclusively through the B2B platform?

Platform B2B is main channel service orders, providing speed i convenience. For customers preferring other forms orders remains contact z department commercial.

What is the lead time for orders?

Standard shipments we realize w 24-48 hours w depending on availability of products.

Do you offer delivery directly to the project site?

Yes. Merchandise we can deliver directly at indicated address construction.

How can I check the availability of products in stock?

Current availability visible is on platform B2B. You can also contact get z our department commercial.

Installation and technical support

Does KENO also do installation work?

KENO not runs installation for customers finalwe work z network installers, to whom we deliver equipment i support technical.

Do you offer training for installers?

Yes. We organize training product i technicalso that installers They could efficiently i safely implement projects.

What technical support does the installer receive after purchase?

Our specialists help w setup devices, launching systems i diagnosis possible problems.

What if technical problems arise during installation?

Just contact get z our department technicalwe provide quick consulting i help w solve problem.

What materials are available to contractors?

We provide instructions installation, cards catalog, a as well as tools design facilitating selection i configuration systems.

Warranty and Service

How long is the warranty on panels and inverters?

Standard manufacturers offer from 10 to 25 years warranty at panels and 5 to 12 years at inverters – w depending depending on brand i model.

Does KENO help with the claims process for manufacturers?

Yes. We support customers w throughout process complaint, mediating the contact with the manufacturer.

What is the service procedure in case of failure?

Please report problem department service KENO. After verification we pass on further instructions i, if it necessary, we organize replacement devices.

Is it possible to extend the warranty on the devices?

W For selected manufacturers there is possibility extensions warrantydetails available are u our advisors.

How quickly are service requests processed?

Priority. Preliminary verification is held get w within several days working, a further actions established are individually w depending depending on type submissions.

Join the B2B platform and order faster and better.

KENO Ltd. conducts wholesale sales only. The condition for creating an account is to have a business TIN number.KENO Sp. z o.o. declares that it meets the criterion of a large entrepreneur.
Legal basis Dz. U. of 2019 pos. 118.